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Shipping Policy

Last updated: [Date]

Thank you for shopping with NGlow. This policy explains how and when we ship orders.

1. Order Processing

Orders are processed within [1-2 business days] after payment confirmation. Orders placed on weekends or public holidays will be processed on the next working day.

2. Shipping Locations

We currently ship across India. International shipping is [not available / available on request — contact us for a quote].

3. Delivery Time

Estimated delivery times after dispatch:

  • Metro cities: [3-5 business days]
  • Other cities and towns: [5-8 business days]
  • Remote areas: [7-12 business days]

These are estimates, not guarantees. Delays may occur due to courier issues, weather, or other factors beyond our control.

4. Shipping Charges

Shipping charges (if any) are calculated at checkout based on your delivery address. [Free shipping for orders above ₹[X]].

5. Order Tracking

Once your order ships, you’ll receive a tracking number by email or SMS. You can use this to track your package on the courier’s website.

6. Failed Delivery / Wrong Address

Please double-check your shipping address at checkout. If a package is returned to us due to an incorrect address or repeated failed delivery attempts, you may be charged for re-shipment.

7. Damaged or Lost Packages

If your package arrives damaged or doesn’t arrive within the expected time, contact us within [48 hours of delivery / 14 days of dispatch] at [care@nglow.in].

8. Contact

For shipping questions, email [care@nglow.in].